[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"{\"version\":\"published\"}service\u002Fecom\u002Fkaufmaennisches":3},{"data":4,"headers":470},{"story":5,"cv":467,"rels":468,"links":469},{"name":6,"created_at":7,"published_at":8,"updated_at":9,"id":10,"uuid":11,"content":12,"slug":457,"full_slug":458,"sort_by_date":459,"position":460,"tag_list":461,"is_startpage":28,"parent_id":462,"meta_data":459,"group_id":463,"first_published_at":464,"release_id":459,"lang":465,"path":459,"alternates":466,"default_full_slug":459,"translated_slugs":459},"Kaufmännisches","2026-06-16T13:47:14.984Z","2026-03-13T15:19:33.641Z","2026-03-13T15:19:33.667Z",188121231325830,"e070fe3f-1159-457a-8d22-f978af7fb837",{"SEO":13,"Body":17,"_uid":453,"no_index":28,"component":454,"no_search":28,"page_type":15,"seo_author":455,"seo_robots":28,"color_variant":456,"hide_breadcrumb":28,"hide_footernavi":28,"hide_navigation":28,"hide_floatingbar":44,"hide_footer_separator":28},{"_uid":14,"title":15,"plugin":16,"og_image":15,"og_title":15,"description":15,"twitter_image":15,"twitter_title":15,"og_description":15,"twitter_description":15},"d498f09e-f648-44e8-ad31-8b83314f6ef3","","seo_metatags",[18,48,52,91,112,134,163,184,205,226,247,268,289,310,331,352,373,394,415,436,438,450],{"_uid":19,"body":20,"color":45,"image":46,"component":47,"omit_spacing":44},"eeca7610-242e-4487-a6fc-3b459cb880c0",[21],{"_uid":22,"image":23,"button":29,"thumbs":30,"bodytext":31,"headline":32,"component":43,"subheadline":15,"image_nobackground":44},"f6a6179f-c278-4621-b4b1-c06a83d705ce",[24],{"alt":15,"_uid":25,"image":26,"title":15,"component":27,"image_mobile":15,"rounded_corners":28},"3dd53079-4b4e-44ab-bb6d-005f76ad3e3f","\u002F\u002Fa.storyblok.com\u002Ff\u002F193077\u002F1200x675\u002F63613ae4f3\u002Fheader_service-ecom-kaufmannisch_1200x675.png","single-image",false,[],[],"Hier möchten wir Ihnen mit allen Informationen rund um Rechnungen, Vertragsfragen oder weiteren allgemeinen Anfragen zu Ihrer E-Commerce Lösung weiterhelfen.",[33],{"_uid":34,"type":35,"inline":28,"tooltip":36,"bodytext":37,"headline":40,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":42,"subheadline_color":15},"ef3cd32a-42b4-4a1d-a422-3c560029ef2d","h1",[],{"_uid":38,"plugin":39,"content":15},"75ecd92c-3efc-4546-a9cb-668630e4b969","wysiwyg-tinymce","Häufige Fragen zu kaufmännischen Themen","headline","red","stage-product",true,"bg-white",[],"section-background",{"_uid":49,"size":50,"component":51},"24e6fdec-2e30-4905-8189-5751edc3c80a","small","spacer",{"_uid":53,"text":54,"type":35,"button":59,"component":60,"subheadline":15,"bullet_points":61,"switch_colors":28,"headline_first":83,"headline_second":15},"7fa4aabe-9e0b-4c83-b5fa-4e526529e8db",[55],{"_uid":56,"size":15,"text":15,"align":15,"color":15,"margin":15,"content":15,"tooltip":57,"component":58},"cbf0d993-540e-46da-b638-4b3a68570c75",[],"text-area",[],"text-element",[62],{"_uid":63,"items":64,"button":71,"headline":72,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":82},"83696e01-cbea-4d2a-8141-24870d9fa604",[65],{"_uid":66,"icon":15,"text":67,"label":15,"component":70},"fc74825a-a97e-4518-8c56-25fd88e817d2",{"_uid":68,"plugin":39,"content":69},"e5509372-2814-46a8-9db5-740bca465d6c","\u003Cp>Wenn Sie die zusätzlichen Vertriebskanäle \"TeleSales\" oder \"Mail-\u002FTelefonorder\" aktiviert haben, können Sie Ihre Mail-\u002FTelefonorder über ein Formular im PMI (PAYONE Merchant Interface) erstellen. Sie finden es unter \"Channels\" > \"TeleSales\".\u003C\u002Fp>","single-bullet-point",[],[73],{"_uid":74,"type":75,"inline":28,"tooltip":76,"bodytext":77,"headline":79,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"c666243c-baec-4dfd-94a7-ca2cbc251118","h2",[],{"_uid":78,"plugin":39,"content":15},"d7e11145-4bd5-4e05-9d65-596028fe0159","Wie erstelle ich eine Bestellung per Mailorder\u002FTelefonorder?","brand-primary","benefit-bullet-list",[],[84],{"_uid":85,"type":75,"inline":28,"tooltip":86,"bodytext":87,"headline":89,"alignment":90,"component":41,"underline":28,"subheadline":15,"display_class":35,"headline_color":42,"subheadline_color":15},"f4f8b52c-ca1a-466d-915e-06c1a022c42c",[],{"_uid":88,"plugin":39,"content":15},"11e16dfc-7f8f-43a0-918c-fa7bb6fe9aad","Allgemeine Fragen","left",{"_uid":92,"text":93,"type":35,"button":94,"component":60,"subheadline":15,"bullet_points":95,"switch_colors":28,"headline_first":111,"headline_second":15},"d0298bc4-d2e4-4090-9465-9973f9d48db7",[],[],[96],{"_uid":97,"items":98,"button":103,"headline":104,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":110},"ede9c338-e85b-4e7d-8e79-41806f9b2719",[99],{"_uid":100,"icon":15,"text":101,"label":15,"component":70},"d2288bed-fa37-4a44-a783-94c0bc54a785",{"_uid":68,"plugin":39,"content":102},"\u003Cp>Nach erfolgreicher Buchung der Option Zahlungslink können Sie ganz einfach Links für Ihre Kunden generieren. Navigieren Sie im PMI (PAYONE Merchant Interface) auf \"Channels\". Dort finden Sie ein Formular, mit dem sich individuelle Zahlungslinks erstellen lassen. Diesen Link können Sie dann bequem auf Ihrem präferierten Weg für den Bezahlvorgang an Ihre Kunden verschicken.\u003C\u002Fp>",[],[105],{"_uid":106,"type":75,"inline":28,"tooltip":107,"bodytext":108,"headline":109,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"8be63f19-7389-4f92-a9ef-128f8429d08d",[],{"_uid":78,"plugin":39,"content":15},"Wie erstelle ich einen Zahlungslink für meine Kunden?",[],[],{"_uid":113,"text":114,"type":35,"button":115,"component":60,"subheadline":15,"bullet_points":116,"switch_colors":28,"headline_first":133,"headline_second":15},"604f257d-aca5-4718-a3da-448ba2f76a4f",[],[],[117],{"_uid":118,"items":119,"button":125,"headline":126,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":132},"ff3a77c3-6c90-4fb0-8f54-b376a29a476d",[120],{"_uid":121,"icon":15,"text":122,"label":15,"component":70},"4b53ae39-9dfa-47ff-adca-6bac1cc8e428",{"_uid":123,"plugin":39,"content":124},"e48e98d4-3f05-41d5-aed5-239032d7f580","\u003Cp>Gemäß unseren allgemeinen Geschäftsbedingungen können Kündigungen nur in schriftlicher Form entgegengenommen werden. Bitte senden Sie Ihre unterschriebene Kündigung in PDF-Form per E-Mail an ecommerce-service@s-haendlerservice.de. Sie erhalten eine schriftliche Bestätigung der Kündigung per E-Mail.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Hinweis:\u003C\u002Fstrong> Zur korrekten Zuordnung Ihrer Kündigung nennen Sie uns bitte auch Ihre Merchant-ID.\u003C\u002Fp>",[],[127],{"_uid":128,"type":75,"inline":28,"tooltip":129,"bodytext":130,"headline":131,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"1c692478-aa21-40fd-af30-f7476874c57a",[],{"_uid":78,"plugin":39,"content":15},"Wie kann ich meinen Vertrag beim S-Händlerservice kündigen?",[],[],{"_uid":135,"text":136,"type":35,"button":140,"component":60,"subheadline":15,"bullet_points":141,"switch_colors":28,"headline_first":157,"headline_second":15},"19498b0e-247f-4686-8cb5-ca136fa870bc",[137],{"_uid":138,"size":15,"text":15,"align":15,"color":15,"margin":15,"content":15,"tooltip":139,"component":58},"9f9ec249-a9fc-43ad-b574-f6bf68e0661c",[],[],[142],{"_uid":143,"items":144,"button":149,"headline":150,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":156},"1b87153e-cf17-4704-89e3-206459026d20",[145],{"_uid":146,"icon":15,"text":147,"label":15,"component":70},"3a804ef4-1355-4d10-b04a-05cd251eee05",{"_uid":68,"plugin":39,"content":148},"\u003Cp>Ihre Fremdgeld-Belege können im PMI (PAYONE Merchant Interface) eingesehen und heruntergeladen werden. Bitte beachten Sie, dass wir keine Möglichkeit zum Versand von Rechnungen per Post oder E-Mail anbieten.\u003C\u002Fp>",[],[151],{"_uid":152,"type":75,"inline":28,"tooltip":153,"bodytext":154,"headline":155,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"0a8c8db8-8cdd-4a71-8b98-bd66c82c04b0",[],{"_uid":78,"plugin":39,"content":15},"Kann ich meine Rechnungen (Fremdgeld-Belege) per Post oder E-Mail zugeschickt bekommen?",[],[158],{"_uid":159,"type":75,"inline":28,"tooltip":160,"bodytext":161,"headline":162,"alignment":90,"component":41,"underline":28,"subheadline":15,"display_class":35,"headline_color":42,"subheadline_color":15},"1abd0bc2-3b32-4d12-a453-6adc3237ea03",[],{"_uid":88,"plugin":39,"content":15},"Rechnungen",{"_uid":164,"text":165,"type":35,"button":166,"component":60,"subheadline":15,"bullet_points":167,"switch_colors":28,"headline_first":183,"headline_second":15},"4eb883fd-7b5b-4982-be60-e9faa8e68ff0",[],[],[168],{"_uid":169,"items":170,"button":175,"headline":176,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":182},"01487a73-7b0c-4517-ab5e-68dfda18d554",[171],{"_uid":172,"icon":15,"text":173,"label":15,"component":70},"3a1fbe2f-042f-4b72-addb-a3cb2cc2f66a",{"_uid":123,"plugin":39,"content":174},"\u003Cp>Gerne können Sie uns den Überweisungsbeleg mit Angaben zur IBAN, Datum, Betrag und Namen über die Customer Community Plattform oder per E-Mail an \u003Ca href=\"mailto:merchantservice@payone.com\" target=\"_new\">ecommerce-service@s-haendlerservice.de\u003C\u002Fa> senden. Dies ermöglicht es uns, die Überweisung zu identifizieren und ordnungsgemäß zuzuordnen.\u003C\u002Fp>",[],[177],{"_uid":178,"type":75,"inline":28,"tooltip":179,"bodytext":180,"headline":181,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"e395d005-c503-46d7-9d6e-420a754edc43",[],{"_uid":78,"plugin":39,"content":15},"Was muss ich tun, wenn ein Kunde bei der Überweisung einen falschen Verwendungszweck angegeben hat?",[],[],{"_uid":185,"text":186,"type":35,"button":187,"component":60,"subheadline":15,"bullet_points":188,"switch_colors":28,"headline_first":204,"headline_second":15},"a45227d1-4c5e-48f4-bb4b-fded604556a5",[],[],[189],{"_uid":190,"items":191,"button":196,"headline":197,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":203},"6f79f9aa-e561-46b0-b475-6df87d0c8837",[192],{"_uid":193,"icon":15,"text":194,"label":15,"component":70},"3cbfc162-e590-4acc-b0a0-f34784fadf77",{"_uid":123,"plugin":39,"content":195},"\u003Cp>Falls Sie Schwierigkeiten haben, eine Transaktion nachzuvollziehen, stehen wir Ihnen gerne über die Customer Community zur Verfügung. Sie haben auch die Möglichkeit, uns per E-Mail unter \u003Ca href=\"mailto:merchantservice@payone.com\" target=\"_new\">ecommerce-service@s-haendlerservice.de\u003C\u002Fa> zu kontaktieren.\u003C\u002Fp>",[],[198],{"_uid":199,"type":75,"inline":28,"tooltip":200,"bodytext":201,"headline":202,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"1cd11d0b-fe54-4163-84e6-014c85b51e99",[],{"_uid":78,"plugin":39,"content":15},"Was kann ich tun, wenn ich Positionen auf der Rechnung nicht nachvollziehen kann?",[],[],{"_uid":206,"text":207,"type":35,"button":208,"component":60,"subheadline":15,"bullet_points":209,"switch_colors":28,"headline_first":225,"headline_second":15},"686d2eb6-c015-4c43-8723-354b6a302adc",[],[],[210],{"_uid":211,"items":212,"button":217,"headline":218,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":224},"b7163772-8f3a-4597-8706-44fd6e440729",[213],{"_uid":214,"icon":15,"text":215,"label":15,"component":70},"69c9928c-1d8d-44d9-b42b-e72a69c6b7f2",{"_uid":123,"plugin":39,"content":216},"\u003Cp>Für Korrekturen im Zusammenhang mit Ihren Rechnungen können Sie sich über die Customer Community oder per E-Mail (ecommerce-service@s-haendlerservice.de) an uns wenden.\u003C\u002Fp>",[],[219],{"_uid":220,"type":75,"inline":28,"tooltip":221,"bodytext":222,"headline":223,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"74c007fe-f13c-490c-af6e-f5c3efb47760",[],{"_uid":78,"plugin":39,"content":15},"Was muss ich tun, wenn ein Fehler in meiner Rechnung korrigiert werden muss?",[],[],{"_uid":227,"text":228,"type":35,"button":229,"component":60,"subheadline":15,"bullet_points":230,"switch_colors":28,"headline_first":246,"headline_second":15},"246f19fd-6168-44bf-9c1b-2a0c0688c890",[],[],[231],{"_uid":232,"items":233,"button":238,"headline":239,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":245},"a32d1d5c-cf1c-417c-8f5d-3372a988de39",[234],{"_uid":235,"icon":15,"text":236,"label":15,"component":70},"54ae4093-eefc-4383-a77a-e81f5b6c76cf",{"_uid":123,"plugin":39,"content":237},"\u003Cp>Eine mögliche Lösung besteht darin, unsere IP-Adressen in Ihren DNS-Einstellungen zu hinterlegen, um den gewünschten SPF-Record zu konfigurieren. Alternativ können wir Ihre Mailserver-Daten (SMTP-Server) in unseren Systemen speichern, um den Versand direkt über Ihren Server zu ermöglichen.\u003C\u002Fp>\n\u003Cp>Falls Sie weitere Unterstützung benötigen, stehen wir Ihnen gerne über die Customer Community Plattform zur Verfügung oder Sie können uns eine E-Mail an \u003Ca href=\"mailto:merchantservice@payone.com\" target=\"_new\">ecommerce-service@s-haendlerservice.de\u003C\u002Fa> senden.\u003C\u002Fp>",[],[240],{"_uid":241,"type":75,"inline":28,"tooltip":242,"bodytext":243,"headline":244,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"1cf80715-10b9-4994-b4fe-b2e4b5e445bf",[],{"_uid":78,"plugin":39,"content":15},"Was muss ich tun, wenn Rechnungen aus einem Online-Verkauf nicht ankommen, obwohl ich die Rechnung gebucht habe?",[],[],{"_uid":248,"text":249,"type":35,"button":250,"component":60,"subheadline":15,"bullet_points":251,"switch_colors":28,"headline_first":267,"headline_second":15},"2279813f-5100-4753-9442-4aa246f810cf",[],[],[252],{"_uid":253,"items":254,"button":259,"headline":260,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":266},"6e80ce2c-a761-4584-b12b-ccb4941affc4",[255],{"_uid":256,"icon":15,"text":257,"label":15,"component":70},"45127d79-7a94-4c21-a0bb-5e270461d6c9",{"_uid":123,"plugin":39,"content":258},"\u003Cp>Wenn Buchungen unklar sind, kann die Klärung oft durch eine Zuordnung über den Verwendungszweck erfolgen. Sollte die Buchung weiterhin Unklarheiten aufweisen, stehen wir Ihnen über die Customer Community oder per E-Mail unter \u003Ca href=\"mailto:merchantservice@payone.com\" target=\"_new\">ecommerce-service@s-haendlerservice.de\u003C\u002Fa> zur Verfügung.\u003C\u002Fp>",[],[261],{"_uid":262,"type":75,"inline":28,"tooltip":263,"bodytext":264,"headline":265,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"88fbfeee-fa76-4caf-80b3-61fb0c1d7457",[],{"_uid":78,"plugin":39,"content":15},"Was kann ich tun, wenn mir Buchungen auf meinem Konto unklar sind?",[],[],{"_uid":269,"text":270,"type":35,"button":271,"component":60,"subheadline":15,"bullet_points":272,"switch_colors":28,"headline_first":288,"headline_second":15},"eea07841-70ef-4417-a4fd-bb12f2b56fa0",[],[],[273],{"_uid":274,"items":275,"button":280,"headline":281,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":287},"cf439022-f787-4a08-af6d-856fbed31800",[276],{"_uid":277,"icon":15,"text":278,"label":15,"component":70},"ebc685e5-ca9d-4088-947f-96e579374775",{"_uid":123,"plugin":39,"content":279},"\u003Cp>Die Aufstellungen Ihrer Transaktionen und Rechnungsbelege können im PMI (PAYONE Merchant Interface) unter \"Buchhaltung\" und anschließend unter dem Reiter \"Abrechnungen\" eingesehen werden.\u003C\u002Fp>",[],[282],{"_uid":283,"type":75,"inline":28,"tooltip":284,"bodytext":285,"headline":286,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"f36805df-835c-4d30-a27e-113ff17f30c4",[],{"_uid":78,"plugin":39,"content":15},"Wo finde ich Abrechnungen und Rechnungsbelege?",[],[],{"_uid":290,"text":291,"type":35,"button":292,"component":60,"subheadline":15,"bullet_points":293,"switch_colors":28,"headline_first":309,"headline_second":15},"d2af1d80-df68-4b87-89e7-7663edd50500",[],[],[294],{"_uid":295,"items":296,"button":301,"headline":302,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":308},"bd5b5dc2-948b-475b-82b0-671761be130c",[297],{"_uid":298,"icon":15,"text":299,"label":15,"component":70},"28c299ed-c6cb-4d59-b36d-6040a8f47b1c",{"_uid":123,"plugin":39,"content":300},"\u003Cp>Aufgrund der Möglichkeit von Rückbuchungen seitens Endkunden bei Kreditkartenzahlungen und SEPA-Lastschriftverfahren behält PAYONE 5%* des Umsatzes für die jeweilige Zahlungsart ein. Dies dient dem Schutz des PAYONE Treuhandkontos vor möglichen Zahlungsausfällen. Dieser Sicherheitseinbehalt gilt für einen Zeitraum von 180* Tagen und wird danach ausbezahlt.\u003C\u002Fp>\n\u003Cp>Eine aktuelle Übersicht über den Sicherheitseinbehalt finden Sie im PMI (PAYONE Merchant Interface) unter \"Buchhaltung\" und dort im Abschnitt \"Depositkonto.\"\u003C\u002Fp>\n\u003Cp>* Der Standard-Wert beträgt 5% für 180 Tage, jedoch können die Werte individuell variieren.\u003C\u002Fp>",[],[303],{"_uid":304,"type":75,"inline":28,"tooltip":305,"bodytext":306,"headline":307,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"96d0d73e-fa8d-4375-b8fd-26340609f0af",[],{"_uid":78,"plugin":39,"content":15},"Was ist der Sicherheitseinbehalt und wo finde ich eine aktuelle Übersicht?",[],[],{"_uid":311,"text":312,"type":35,"button":313,"component":60,"subheadline":15,"bullet_points":314,"switch_colors":28,"headline_first":330,"headline_second":15},"f8b920e1-c3ae-4a03-9bc2-9433492bcf31",[],[],[315],{"_uid":316,"items":317,"button":322,"headline":323,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":329},"1d055c9a-0aa3-44f0-b7b3-209cf2a97349",[318],{"_uid":319,"icon":15,"text":320,"label":15,"component":70},"ebae8b3d-4599-40b0-95c7-081ea915b892",{"_uid":123,"plugin":39,"content":321},"\u003Cp>Bitte vergleichen Sie den Disagio-Betrag mit Ihrer Servicevereinbarung und Ihrem Preis-Leistungs-Verzeichnis.\u003C\u002Fp>\n\u003Cp>Abweichungen im Disagio für Kreditkarten im Vergleich zum gültigen Preis-Leistungs-Verzeichnis (PLV) können auf verschiedene Faktoren zurückzuführen sein, darunter:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Rundungsdifferenzen aufgrund von Währungsumrechnungen\u003C\u002Fli>\n\u003Cli>Aufschlag von 15% für Commercial-Cards\u003C\u002Fli>\n\u003Cli>Disagio-Aufschläge für Transaktionen außerhalb des Europäischen Wirtschaftsraums (EWR)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Falls Unklarheiten bestehen, stehen wir Ihnen gerne zur Klärung über die Customer Community oder per E-Mail unter \u003Ca href=\"mailto:merchantservice@payone.com\" target=\"_new\">merchantservice@payone.com\u003C\u002Fa> zur Verfügung.\u003C\u002Fp>",[],[324],{"_uid":325,"type":75,"inline":28,"tooltip":326,"bodytext":327,"headline":328,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"58f05cd5-0e03-43f1-bb6b-22ff92295eff",[],{"_uid":78,"plugin":39,"content":15},"Wieso weicht der Disagio-Betrag von der Servicevereinbarung bzw. meinem Vertrag ab?",[],[],{"_uid":332,"text":333,"type":35,"button":334,"component":60,"subheadline":15,"bullet_points":335,"switch_colors":28,"headline_first":351,"headline_second":15},"d5e052e1-6f71-4db0-a312-6c6c4d02abb1",[],[],[336],{"_uid":337,"items":338,"button":343,"headline":344,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":350},"abbefad1-a3e6-4621-8089-fba89d865e6b",[339],{"_uid":340,"icon":15,"text":341,"label":15,"component":70},"51d3c5f7-f514-4f31-b05b-81d54124cd10",{"_uid":123,"plugin":39,"content":342},"\u003Cp>Die letzte Fremdwährungsabrechnung (Auszahlungen, FG) eines Monats wird mit der entsprechenden Gebührenabrechnung (Gebühren, PG) von PAYONE verrechnet. Dies kann dazu führen, dass die endgültigen Rechnungsbeträge von Ihrem ursprünglichen überwiesenen Betrag abweichen.\u003C\u002Fp>\n\u003Cp>Am Ende jeder Abrechnung finden Sie im PDF-Dokument eine Angabe, mit welcher Gebühr diese Abrechnung verrechnet wurde.\u003C\u002Fp>",[],[345],{"_uid":346,"type":75,"inline":28,"tooltip":347,"bodytext":348,"headline":349,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"ba4e6726-64d3-4f27-986d-d67f008751d7",[],{"_uid":78,"plugin":39,"content":15},"Wieso gibt es eine Abweichung zwischen den Rechnungsbeträgen (PAYONE Fremdgeld-Belege) und dem mir tatsächlich überwiesenen Betrag?",[],[],{"_uid":353,"text":354,"type":35,"button":355,"component":60,"subheadline":15,"bullet_points":356,"switch_colors":28,"headline_first":372,"headline_second":15},"576e7e33-8c09-426e-a047-173f55408b56",[],[],[357],{"_uid":358,"items":359,"button":364,"headline":365,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":371},"d2ef6252-05f0-4ed3-8fa1-169b18ae76f0",[360],{"_uid":361,"icon":15,"text":362,"label":15,"component":70},"89cad961-d1f7-42b4-acbd-fc881bb15ffe",{"_uid":123,"plugin":39,"content":363},"\u003Cp>Der abgebuchte Betrag entspricht dem Bruttobetrag, wie er im PDF der Rechnung angegeben ist. Im PMI (PAYONE Merchant Interface) wird lediglich der Nettobetrag angezeigt.\u003C\u002Fp>",[],[366],{"_uid":367,"type":75,"inline":28,"tooltip":368,"bodytext":369,"headline":370,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"8775a866-6d70-4bfc-8db5-c8854687e12a",[],{"_uid":78,"plugin":39,"content":15},"Warum steht im PMI (PAYONE Merchant Interface) ein anderer Rechnungsbetrag als in der Rechnung im PDF – und welcher Betrag wird bei mir abgebucht?",[],[],{"_uid":374,"text":375,"type":35,"button":376,"component":60,"subheadline":15,"bullet_points":377,"switch_colors":28,"headline_first":393,"headline_second":15},"a3deb9b4-ab29-4cfb-ae4b-20505e5aa0fc",[],[],[378],{"_uid":379,"items":380,"button":385,"headline":386,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":392},"2b1ad32b-f122-4a04-bfd3-45066ae5d194",[381],{"_uid":382,"icon":15,"text":383,"label":15,"component":70},"d7eec59a-0b2e-432f-87fc-485607b81ca6",{"_uid":123,"plugin":39,"content":384},"\u003Cp>Ihre PDF-Datei zu den Fremdgeld-Belegen und die zugehörige Excel\u002FCSV-Datei im PMI (PAYONE Merchant Interface) beziehen sich ausschließlich auf die abgeschlossenen Transaktionen.\u003C\u002Fp>\n\u003Cp>Die CSV-Datei bietet eine detaillierte Übersicht über Einzeltransaktionen und kann nach den abgerechneten Vorgangsnummern sortiert (gefiltert) werden.\u003C\u002Fp>",[],[387],{"_uid":388,"type":75,"inline":28,"tooltip":389,"bodytext":390,"headline":391,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"fc9a6933-15bb-4256-98df-15223b6322f5",[],{"_uid":78,"plugin":39,"content":15},"Wie erkenne ich ausbezahlte Transaktionen in der PAYONE Fremdgeld-Abrechnung?",[],[],{"_uid":395,"text":396,"type":35,"button":397,"component":60,"subheadline":15,"bullet_points":398,"switch_colors":28,"headline_first":414,"headline_second":15},"9e32e3a8-1ad3-4026-9cbc-bd07eecf47ae",[],[],[399],{"_uid":400,"items":401,"button":406,"headline":407,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":413},"e4f07674-1a38-4f64-b416-1b318a2c9e25",[402],{"_uid":403,"icon":15,"text":404,"label":15,"component":70},"8272ec69-5101-47b7-ab0e-8c0992320371",{"_uid":123,"plugin":39,"content":405},"\u003Cp>Ja, Sie können diese Änderung direkt im PMI (PAYONE Merchant Interface) unter \"Buchhaltung\" > \"Abrechnungen\" vornehmen.\u003C\u002Fp>\n\u003Cp>Es ist ebenfalls möglich, mehrere E-Mail-Adressen für diesen Zweck zu definieren.\u003C\u002Fp>",[],[408],{"_uid":409,"type":75,"inline":28,"tooltip":410,"bodytext":411,"headline":412,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"d36ac987-090e-42e7-8b75-8fd842e098df",[],{"_uid":78,"plugin":39,"content":15},"Kann ich meine E-Mail-Adresse für die Rechnungsbenachrichtigung ändern?",[],[],{"_uid":416,"text":417,"type":35,"button":418,"component":60,"subheadline":15,"bullet_points":419,"switch_colors":28,"headline_first":435,"headline_second":15},"cb5512db-66e6-4068-8610-057ea42aeafa",[],[],[420],{"_uid":421,"items":422,"button":427,"headline":428,"body_text":15,"component":81,"light_mode":28,"reverse_order":28,"background_image":434},"7d52b271-9c80-4fb7-9388-2f1a01577e93",[423],{"_uid":424,"icon":15,"text":425,"label":15,"component":70},"5ba15580-efaf-4a48-a11c-6fcf26fef21a",{"_uid":123,"plugin":39,"content":426},"\u003Cp>Der Disagio-Aufschlag für Commercial-Cards betrifft Firmenkreditkarten und gibt den prozentualen Anteil dieses Aufschlags an der Position an.\u003C\u002Fp>",[],[429],{"_uid":430,"type":75,"inline":28,"tooltip":431,"bodytext":432,"headline":433,"alignment":15,"component":41,"underline":28,"subheadline":15,"display_class":15,"headline_color":80,"subheadline_color":15},"8b1fbb73-0486-4a0c-8236-6835342be941",[],{"_uid":78,"plugin":39,"content":15},"Was bedeutet die Position \"Disagioaufschlag für Commercial-Card\" auf meiner Gebührenabrechnung?",[],[],{"_uid":437,"size":50,"component":51},"bbbfd52b-9651-4bc7-8141-425c6e442abc",{"_uid":439,"icon":440,"link":441,"size":15,"text":446,"type":447,"target":28,"component":448,"utm_params":28,"additional_classes":449},"c768ee0d-72d6-47d2-816f-54a9d1475c74","icon-Chevron-Circle-Inverted",{"id":442,"url":15,"linktype":443,"fieldtype":444,"cached_url":445},"51b442aa-7499-4b5d-b801-117fdf05444d","story","multilink","service\u002F","Zurück zum 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